I purchased before installing PumpDuel
Install PumpDuel, then sign in with the same PumpDuel account used before web checkout. Pro connects automatically.
Membership help
Membership help.Stay on one account.
Web and app access follow the same PumpDuel account. Tell us which billing source you used and where access stopped appearing.
I purchased on a desktop
Install or open PumpDuel on your iPhone and use the same PumpDuel account. Pro connects automatically.
The billing email did not arrive
Check the email entered during checkout, including spam or junk, for your purchase receipt. Your PumpDuel access does not depend on that email arriving.
Pro does not appear in the app
Confirm that the website and app used the same PumpDuel account, then open PumpDuel and use Restore Purchases. Do not purchase again while access is being checked.
Membership is still syncing
Keep PumpDuel open briefly with a network connection while your membership access updates.
I already subscribe through Apple
Sign in on the website with the same PumpDuel account used in the app. PumpDuel checks for active Pro and keeps web checkout closed.
Manage or cancel a web membership
Use the manage-subscription link in your web billing emails to open the billing portal. Cancellation stops future renewal according to the terms shown at purchase; it does not normally erase the current paid period.
Manage an Apple membership
Use Apple's subscription management in iOS Settings or the App Store. Deleting a PumpDuel account does not automatically cancel an Apple or web subscription.
Still need help?
Tell us where access stopped.
Include whether you used Apple or web billing and the approximate purchase time. Do not include card details, a receipt attachment, or your sign-in details.